Thank you for shopping with Sports by Sagacious Felix. We hope you are satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
1. Returns
- Eligibility: Items may be returned within 7 working days of receipt. The item must be in its original condition, unused, and with all original packaging and tags.
- Process: To initiate a return, contact us at support@sportsbysagaciousfelix.online to obtain a return authorization. Ship the item back to us with the return authorization number included.
2. Exchanges
- Eligibility: Items can be exchanged for the same product in a different size or color, subject to availability. Exchanges must be requested within 7 working days of receipt.
- Process: Contact us to arrange an exchange and return the original item. We will ship the exchanged item to you at no additional cost.
3. Refunds
- Processing Time: Refunds will be processed within 10 business days after we receive the returned item. The refund will be issued to the original payment method.
- Shipping Costs: Shipping costs are non-refundable, and you are responsible for the return shipping charges unless the return is due to our error.
4. Non-Returnable Items
Certain items are non-returnable, including but not limited to [e.g., personalized products, final sale items]. Please check the product description for return eligibility.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate.
6. Contact Us
For any questions or to initiate a return or exchange, please contact us at support@sportsbysagaciousfelix.online